top of page
  • Returns Policy
    At TBD, we do not offer returns or refunds on our products. ​ At TBD, we intend to sell boots of the highest quality, however, due to the age and condition of some of our boots some may be posed to risk of damage, wear and tear (sole separation, peeling or tears) - which is at your own risk ​ Many of our older boots are collectibles (5+ years old) and thus, have a higher chance of wear and tear as all materials, glue and its bonding has aged! This is common as with time, technology and manufacturing has improved and changed to enhance the durability and performance of boots to suit the conditions we play in. ​ As we are purely a reseller, we can't guarantee the structural integrity and durability of any brand new, used or old boots/models. This is the case as we do not manufacture any boots and will not be held liable for manufacturing flaws or age as they are simply out of our control. ​ As we are a reseller and do not manufacture our boots, we cannot make any guarantees regarding how long your boots will last. While it is uncommon that there are any issues, there may be occurrences where pairs may damage easily (often due to age). If you prefer to have a manufacturer's guarantee then we kindly suggest that you purchase a newer or current model from other retailers. It is recommended that boots produced before 2014* are not made to be used on artificial surfaces (especially if they are firm ground boots) and we do not recommend it! ​ At TBD, we will never list anything that we believe to be suspect, unplayable or at risk of any accelerated flaws (eg, wear and tear/manufacturing issues). ​ If you have any concerns or queries, please contact us.
  • Do we hold boots?
    Due to the demand for some of our boots we cannot hold nor guarantee holding boots for anyone.
  • Can I try a pair of boots on before I buy them?
    Unfortunately, we do not allow our potential customers to try on boots to work out sizing concerns as it may compromise the condition of our products. This is the case as for many pairs, we do not stock multiple quantities for each size and do not have a try -on model. We hope you understand. If you have any sizing concerns, please look at our SIZING section in the FAQ page or contact us regarding your queries.
  • First time buying from us?
    At TBD we pride ourselves on the relationship we have with our customers and our reputation. - We've sold over 400 pairs - Have over 250 reviews and references - Have sold to 10+ professional footballers currently playing in a wide range of leagues around the world. - Have secure payment and shipping methods available
  • How do we label the condition of our boots?
    BNIB - Brand New In Box BNIB suggests that the pair is fresh out of the box and will not have been worn. Most BNIB pairs come with a boot bag however, in some cases this may not occur. ​ Brand New Brand new suggests the boots have not been worn. ​ 9/10 This suggests the boots are in excellent used condition and are very lightly worn with minimal wear, scratches and/or marks. ​
  • What boots do we currently have in stock?
    To find our current stock: - Head to the SHOP section on our website - Head to Instagram and find our FOR SALE story highlight - Or simply contact us
  • Where are we located?
    Sydney, NSW, Australia
  • How much does shipping cost?
    All shipping costs are calculated at checkout based on your location! Here is our rough price guide: Domestic wide: Standard postage - $10AUD Express postage - $15AUD International Roughly $25AUD - 60AUD Contact us to discuss shipping costs, methods and time frames or head to our FAQ page and find the relevant category. *These quotes are a guide (for one pair) and are subject to change.
  • Who do we ship with?
    Domestically, we use Australia Post and Sendle as our main postal services. ​ Internationally, we use Australia Post International as our main postal service however, the use of DHL can be arranged. ​
  • I have just purchased a pair of boots, how long will it take for my boots to be shipped out?
    Once an order is placed and a confirmation email is received, we will have your order sent out within 48 hours. Once they have been posted or initiated a tracking number will be provided.
  • Can I arrange a pickup for my boots?
    Yes, contact us via DM on Instagram @thebootdealerau to schedule a time to pick up your boots. All pick ups are contactless and require prior payment.
  • How much does shipping cost?
    All shipping costs are calculated at checkout based on your location! Here is our rough price guide: Domestic wide: Standard postage - $10AUD Express postage - $15AUD International Roughly $25AUD - 60AUD Contact us to discuss shipping costs, methods and time frames or head to our FAQ page and find the relevant category. *These quotes are a guide (for one pair) and are subject to change.
  • What size boots am I?
    SIZING GUIDE: NIKE ADIDAS
  • Can I try a pair of boots on before I buy them?
    Unfortunately, we do not allow our potential customers to try on boots to work out sizing concerns as it may compromise the condition of our products. We hope you understand. If you have any sizing concerns, please look at our Sizing section in the FAQ page or contact us regarding your queries.
  • I am looking to sell some boots, will you buy them?
    At TBD we do buy boots! However, we only buy boots that are very lightly used or are brand new (generally 9/10 condition +). To sell your boots, please DM us via Instagram @thebootdealerau or follow the prompts within the Contact Us page. When contacting us please provide the following information: - Size of the boots (US or UK) - Price you are after - Photos (the more the better!) - Condition (noting any defects/marks/signs of wear) - Reason you are selling them
  • What information do we require?
    When contacting us please provide the following information: - Size of the boots (US or UK) - Price you are after - Photos (the more the better!) - Condition (noting any defects/marks/signs of wear) - Reason you are selling them
  • What condition do we look to buy?
    We will only look to buy boots that are in excellent used condition (9/10 and upwards) or are brand new/BNIB. Have a look at our condition guide for clarification on what to look for when labelling a boot's condition.
FAQ
bottom of page